Help, fast — from the people who built it.
No ticket queue, no chatbot. AutoHelpKey is run by a small team. When you email support, you get a real reply, usually within one business day.
From download to first hotkey in 60 seconds.
- Download
AutoHelpKey.dmgfrom /download. - Double-click the
.dmgand drag AutoHelpKey to Applications. - Launch from Applications. AutoHelpKey appears in your menu bar (no Dock icon).
Mac will not show "unidentified developer" — the app is signed and notarized.
The first-run wizard walks you through this, but if you skip it:
- Open System Settings → Privacy & Security → Accessibility.
- Toggle AutoHelpKey on.
- Return to AutoHelpKey. The status indicator will flip to granted ✓.
This is the macOS permission that lets one app type or click for you in another. Required for all flows.
From the welcome screen, choose a pack. Radiologists: open the Radiology Pack and pick "One-key structured report" as your first flow.
Each flow comes with a sandbox preview — you can run it against a fake window before wiring it up to your real apps.
Click the trigger block, hit your desired combination (e.g. ⌃⌥R), save. Open the app you're automating and press it.
If it doesn't fire: check that the menu-bar icon is green, that Accessibility is granted, and that the target app is frontmost.
Common questions, quick answers.
My hotkey isn't firing.
Walk through this list:
- The menu-bar icon should be green. Red = the runner is paused, click → Resume.
- System Settings → Privacy & Security → Accessibility + Input Monitoring both have AutoHelpKey toggled on.
- The hotkey isn't already bound by macOS or another app (try a more obscure combo to rule this out).
- Your flow's App Filter matches the frontmost app (or is set to "any").
- Restart AutoHelpKey from the menu-bar icon → Quit, then reopen.
Still stuck? Email support@resonantlab.ai with the flow name and your macOS version.
Mac says "AutoHelpKey can't be opened" or shows an unidentified developer warning.
This shouldn't happen — every release is signed with our Developer ID and notarized by Apple. If you see this warning, you may have downloaded a corrupted file or a third-party copy.
Fix: Re-download directly from resonantlab.ai/autohelpkey. If the warning persists, email us with a screenshot.
I revoked Accessibility access. How do I re-grant it?
Open System Settings → Privacy & Security → Accessibility, find AutoHelpKey, and toggle it on. If AutoHelpKey is greyed out or missing:
- Click the − button to remove it.
- Restart AutoHelpKey.
- The first-run wizard will re-prompt and re-add it cleanly.
Auto-update failed or the app says "update available" forever.
The updater (Sparkle) needs network access to resonantlab.ai. If you're behind a hospital firewall, ask IT to allow that domain.
Manual fallback: download the latest DMG from /download, drag it over your existing copy in Applications, and relaunch. Your flows and license carry forward.
How do I cancel my subscription or get a refund?
Cancel: Open AutoHelpKey → Settings → Account → "Manage subscription." This opens the Stripe customer portal where you can cancel. Cancellation stops future renewals; current term continues to its end.
Refund: Within 14 days of an initial purchase, email support@resonantlab.ai — full refund, no questions asked. Beyond 14 days, send us a note and we'll work it out.
How do I move my license to a new Mac?
Install AutoHelpKey on the new Mac, open Settings → Account, and sign in with the same email used at purchase. Your license activates automatically.
To export your flows: Settings → Flows → "Export all" (saves a single .ahkpack file). Import on the new Mac the same way.
Where are my flows stored on disk?
~/Library/Application Support/AutoHelpKey/flows/
Each flow is a JSON file. You can back them up with Time Machine, copy them to another machine manually, or version-control them. Settings are in ~/Library/Preferences/com.resonantlabs.autohelpkey.plist.
Does AutoHelpKey work with Citrix / Epic Hyperspace / remote sessions?
Sometimes — it depends on how the remote client renders the target app. If Citrix exposes the remote window as a normal Mac window, hotkeys and keystroke injection generally work. If everything is rendered into one opaque canvas, AutoHelpKey can fire keystrokes into the canvas but can't target individual UI elements.
Our Radiology Pack flows are tested against native Mac PowerScribe and PACS clients. Hospital-Citrix deployments may need flow tweaks — let us know your setup and we'll help.
Can I share a flow with a colleague?
Yes. Right-click any flow in the editor → Export. Send them the resulting .ahkflow file. They open AutoHelpKey → File → Import.
Note: hotkey assignments and app-filter targets may need to be re-mapped on their machine.
I want to suggest a feature or report a bug.
Email support@resonantlab.ai or use the contact form below. For bugs, the more detail you include (macOS version, AutoHelpKey version, flow you were running, what happened vs. what you expected), the faster we can fix it.
Tell us what's happening.
Send us your question, bug, billing issue, or feature idea. We read everything and reply within one business day.
For faster help, include:
• Your macOS version (Apple menu → About this Mac)
• Your AutoHelpKey version (menu-bar icon → About)
• The flow you were running, if applicable
• What happened vs. what you expected